ITIL® 4 - High Velocity IT - Including Exam

ITIL® 4 - High Velocity IT - Including Exam Course Overview

This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as 'Agile and Lean', and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

• This course includes a web proctored exam.

Skills Gained

• After you complete this course you will be able to:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.

• Understand the digital product lifecycle in terms of the ITIL 'operating model'.

• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.

• Know how to contribute to achieving value with digital products.

Who will the Course Benefit?

This course is aimed at individuals continuing their journey in service management, ITSM managers and aspiring ITSM managers, IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

Requirements

• Attendees should meet the following prerequisites:

• Candidates must hold the ITIL 4 Foundation certificate.

NOTE: Course technical content is subject to change without notice.

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Course Contents

Understand the following terms:



Digital organization

High velocity IT

Digital transformation

IT transformation

Digital products

Digital technology

Understand when the transformation to high velocity IT is desirable and feasible

The five objectives associated with digital products - to achieve:



Valuable investments - strategically innovative and effective application of IT

Fast development - quick realization and delivery of IT services and IT related products

Resilient operations - highly resilient IT services and IT related products

Co-created value - effective interaction between service provider and consumer

Assured conformance - to governance, risk and compliance (GRC) requirements

Understand how high velocity IT relates to:



The four dimensions of service management

The ITIL service value system

The service value chain

The digital product lifecycle

Understand the following concepts:



Ethics

Safety culture

Toyota Kata

Lean / Agile / Resilient / Continuous

Service-dominant logic

Design thinking

Complexity thinking

Know how to use the following principles, models and concepts:



Ethics

Safety culture

Lean culture

Toyota Kata

Lean / Agile / Resilient / Continuous

Service-dominant logic

Design thinking

Complexity thinking

To contribute to:



Help get customers' jobs done

Trust and be trusted

Commit to performance

Deal with uncertainty

Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved

Know how to use the following practices to contribute to achieving valuable investments:



Portfolio management

Relationship management

Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:



Architecture management

Business analysis

Deployment management

Service validation and testing

Software development and management

Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:



Availability management

Capacity and performance management

Monitoring and event management

Problem management

Service continuity management

Infrastructure and platform management

Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:



Relationship management

Service design

Service desk

Know how the service provider ensures assured conformance is achieved

Know how to use the following practices to contribute to achieving assured conformance:



Information security management

Risk management