Understanding Cisco Collaboration Foundations

Course Code: CLFNDU-G1

Duration: 5 days


Understanding Cisco Collaboration Foundations Course Overview

The Understanding Cisco Collaboration Foundations (CLFNDU) course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

• This course provides the fundamental knowledge needed prior to taking CCNP® Collaboration certification courses. It also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies.

Skills Gained

After completing this course, you should be able to:

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model

• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool

• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM

• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup

• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy

• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns

• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services

• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups

• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network

• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways

• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

• Describe additional considerations for deploying video endpoints in Cisco Unified CM

• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Who will the Course Benefit?

This course is designed for individuals looking to administer and support a simple single-site Cisco Unified Communications solution.


Attendees should meet the following prerequisites:

• Internet web browser usability knowledge and general computer usage

• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

NOTE: Course technical content is subject to change without notice.

Course Contents

Exploring the Path to Collaboration

Introducing Cisco Unified Communications Manager and Initial Parameters

Exploring Endpoints and the Registration Process

Exploring Codecs and Call Signaling

Managing Users in Cisco Unified Communication Manager

Describing a Basic Dial Plan

Describing Class of Service

Enabling Endpoints and Features

Describing the Cisco ISR as a Voice Gateway

Exploring Cisco Unified Communication Manager Media Resources

Reporting and Maintenance

Exploring Additional Requirements for Video Endpoints

Describing Cisco Unity Connection


Configure Default Cisco Unified CM System and Enterprise Parameters

Configure the Cisco Unified CM Core System Settings

Configure an Access Switch for an Endpoint

Deploy an IP Phone Through Auto and Manual Registration

Administer Endpoints in Cisco Unified Communications Manager

Create a Local User Account and Configure LDAP

Implement Users

Create a Basic Dial Plan

Explore Partitions and Call Search Spaces

Describe Private Line Automatic Ringdown (PLAR)

Deploy an On-Premise Cisco Jabber® Client for Windows

Implement Common Endpoint Features

Configure Common Endpoint Features

Configure Voice over Internet Protocol (VoIP) Dial Peers

Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers

Control Access to Media Resources

Use Reporting and Maintenance Tools

Explore Endpoint Troubleshooting Tools

Examine the Integration between Unity Connection and Cisco Unified CM

Manage Unity Connection Users  

Public Scheduled Events

Classroom & Live Virtual Instructor-Led Training

Duration: 5 days

Price: £2,995.00 exc. VAT 

Start Date Options Spaces  
15 Nov 2021 StayAhead Classroom Courses available  Spaces Book Now 

Live Virtual Classroom

Join live instructor-led classroom training from the comfort of your home or office.
All the convenience and benefits of the classroom experience without the hassle and costs of travel and accommodation.

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Our Course Curriculum

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