Understanding Cisco Collaboration Foundations

Course Code: CLFNDU-G1

Duration: 5 days


Understanding Cisco Collaboration Foundations Course Overview

The Understanding Cisco Collaboration Foundations (CLFNDU) course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

• This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for the professional-level collaboration courses and exams:

Skills Gained

After completing this course, you should be able to:

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model

• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool

• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM

• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup

• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy

• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns

• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services

• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups

• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network

• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways

• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

• Describe additional considerations for deploying video endpoints in Cisco Unified CM

• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Who will the Course Benefit?

This course is designed for individuals looking to administer and support a simple single-site Cisco Unified Communications solution.


Attendees should meet the following prerequisites:

• Internet web browser usability knowledge and general computer usage

• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

NOTE: Course technical content is subject to change without notice.

Course Contents

Define Collaboration Technology and Benefits

Define Collaboration Benefits

Describe On-Premises, Cloud and Hybrid Deployments

Describe On-Premise Collaboration Deployments

Describe Cisco's Collaboration Endpoints

Describe Cisco's Collaboration On-Premise Call Contollers

Describe Cisco's Collaboration On-Premise Edge Solutions

Describe Cisco's Collaboration On-Premise Applications

Describe Cisco's Collaboration On-Premise Conferencing Solutions

Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

Understand the On-Premise Collaboration Deployment Models

Describe the Cisco Unified CM Cluster Services

Define Network Requirements for Collaboration

Define Network Services for Collaboration

Navigate Cisco Unified CM

Explore Cisco Unified CM Groups

Exploring Endpoints and the Registration Process

Identify Cisco Endpoint Solutions

Explore the Boot up Process of an Endpoint

Describe Power Over Ethernet

Describe IP Network Settings

Exploring Codecs and Call Signaling

Define Codecs

Compare Audio Codecs

Compare Video Codecs

Describe the Call Setup and Teardown Process

Describe SIP Call Signaling for Call Setup and Teardown

Explore Media Streams at the Application Layer

Managing Users in Cisco Unified Communication Manager

Analyze Cisco UCM User Types and Settings

Describe Methods for Authenticating Cisco UCM Users

Describing a Basic Dial Plan

Describe the Concepts of a Dial Plan and Call Routing

Describe Elements of Call Routing

Explore Digit Manipulation and Translation Patterns

Describing Class of Service

Explore the Concepts of Class of Control

Enabling Endpoints and Features

Configure a Cisco Jabber Endpoint in Cisco UCM

Explore Mobility

Describing the Cisco ISR as a Voice Gateway

Describe Cisco Voice Gateways

Gateway Protocols

Describe Call Legs and Dial Peers

Describe Digital Signaling Processors

Explore the DSP Calculator

Exploring Cisco Unified Communication Manager Media Resources

Describe Cisco UCM Media Resources

Describe Conference Bridges

Explore Types of Conferences

Describe Transcoders and Media Termination Points

Describe Music on Hold

Reporting and Maintenance

Explore the Troubleshooting Process

Describe Reporting and Maintenance Tools

Describe Cisco Real-Time Monitoring Tool

Exploring Additional Requirements for Video Endpoints

Explore Video Endpoint Features and Operation

Describe Collaboration Infrastructure for Video Endpoints

Describe the Video endpoint Hardware Installation Process

Describe Video Endpoint Settings Menus

Describe Video Endpoint Registration

Explore the Video Endpoint Command Line Interface

Describe Room Recommendations for Room and Immersive Endpoints

Describing Cisco Unity Connection

Describe Cisco Voice Messaging Components

Explore Cisco Unity Connection Architecture and Features

Explore the Default System Call Handlers

Describe End User Templates


Configure Cisco Unified Communications Manager Initial Parameters

Configure the Cisco UCM Core System Settings

Configure an Access Switch for an Endpoint

Deploy an IP Phone Through Auto and Manual Registration

Administer Endpoints in Cisco Unified Communications Manager

Create a Local User Account and Configure LDAP

Adding Users in Csco Unified Communications Manager

Create a Basic Dial Plan

Explore Partitions and Call Search Spaces

Explore Private Line Automatic Ringdown (PLAR)

Deploy an On-Premise Cisco Jabber® Client for Windows

Implement Common Endpoint Features

Implement Single-Site Extension Mobility

Configure VoIP Dial Peers

Configure ISDN Circuits and POTS Dial Peers

Control Access to Media Resources

Use Reporting and Maintenance Tools

Explore Endpoint Troubleshooting Tools

Examine the Integration between Unity Connection and Cisco UCM

Manage Unity Connection Users  

Public Scheduled Events

Classroom & Live Virtual Instructor-Led Training

Duration: 5 days

Price: £2,995.00 exc. VAT 

Start Date Options Spaces  
16 May 2022 StayAhead Classroom Courses available  Spaces Book Now 
Start Date Options Spaces  
08 Aug 2022 StayAhead Classroom Courses available  Spaces Book Now 

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