Implementing and Operating Cisco Collaboration Core Technologies

Course Code: CLCOR-G1

Duration: 5 days

 
 

Implementing and Operating Cisco Collaboration Core Technologies Course Overview

The Implementing Cisco Collaboration Core Technologies (CLCOR) course will provide you with the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco IOS XE gateway and media resources, Call Control, QoS, and additional Cisco collaboration applications.

• The course will help you to integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication, implement Cisco Unified Communications Manager provisioning features and configure and Troubleshoot Collaboration Endpoints.

• Please note that this course is a combination of Instructor-Led and Self-Paced Study - 5 days in the classroom and approx 3 days of self study. The self-study content will be provided as part of the digital courseware that you will recieve at the beginning of the course and should be part of your preparation for the exam.

Skills Gained

After completing this course, you should be able to:

• Describe the Cisco Collaboration solutions architecture.

• Compare the IP Phone signaling protocols of SIP, H323, MGCP and SCCP.

• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication.

• Implement Cisco Unified Communications Manager provisioning features.

• Describe the different codecs and how they are used to transform analogue voice into digital streams.

• Describe a dial plan, and explain call routing in Cisco Unified Communications Manager.

• Implement PSTN access using MGCP gateways.

• Implement a Cisco gateway for PSTN access.

• Configure calling privileges in Cisco Unified Communications Manager.

• Implement toll fraud prevention.

• Implement globalized call routing within a Cisco Unified Communications Manager cluster.

• Implement and troubleshoot media resources in Cisco Unified Communications Manager.

• Describe Cisco Instant Messaging and Presence, the call flows and the protocols.

• Describe and configure endpoints and commonly required features.

• Configure and troubleshoot Cisco Unity Connection integration.

• Configure and troubleshoot Cisco Unity Connection call handlers.

• Describe how MRA is used to allow endpoints to work from outside the company.

• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic.

• Define QoS and its models.

• Implement and Configure classification and marking options on Cisco Catalyst switches.

Who will the Course Benefit?

Engineers involved in the implementation and operation of a Cisco Collaboration solution.

Requirements

Attendees should meet the following prerequisites:

• Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing

• Basics of digital interfaces, public switched telephone networks (PSTNs), and voice over IP (VoIP)

• Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment


Course Contents

Describing the Cisco Collaboration Solutions Architecture



Overview of Cisco Collaboration Solutions Architecture

Collaboration Deployment Models

Licensing

High Availability

Capacity Planning

Security Requirements

Disaster Recovery

Dial Plan

IP Network Protocols

Codecs

Exploring Call Signaling over IP Networks Bullet



IP Phone Initialization

Single Site On-Cluster Calling

Single Site On-Cluster Call Setup Troubleshooting

Describe the Call Setup and Teardown Process

Describe SIP Call Signaling for Call Setup and Teardown

Compare the Call Control Protocols

Describe DTMF Signaling over IP Networks

Integrating Cisco Unified Communications Manager LDAP



Overview of LDAP Integration in Cisco Unified Communications Manager

LDAP Synchronization in Cisco Unified Communications Manager

LDAP Authentication in Cisco Unified Communications Manager

LDAP Attribute Mapping in Cisco Unified Communications Manager

LDAP Considerations in Cisco Unified Communications Manager

Access Control Groups in Cisco Unified Communications Manager

Feature Group Templates in Cisco Unified Communications Manager

Implementing Cisco Unified Communications Manager Provisioning Features



Overview of Provisioning Options

Self-Provisioning Prerequisites

Self-Provisioning Components

Self-Provisioning Authentication Modes

Batch-Provisioning Tools

Exploring Codecs



Define Codecs

Compare Audio Codecs

Compare Video Codecs

Evaluate the Effects of Encryption on Codecs

Describing Call Admission Control

Configure Regions and Locations to control which codec is negotiated and how much bandwidth can be consumed

Describing Dial Plans and Endpoint Addressing



Dial Plan Overview

Dal Plan Components and Their Functions

EndPoint Addressing

Overview of Cisco Unified Communications Manager Call Routing

Cisco Unified Communications Manager Call-Routing Logic

Address Methods and Digit Analysis

Variable-Length Patterns, Overlapping Patterns and Urgent Priority

Implementing MGCP Gateways



Overview of MGCP Gateways

MGCP Gateway Implementation

Path Selection in Cisco Unified Communications Manager

Route Groups

Route Lists and Route Patterns

Digit Manipulation in Cisco Unified Communications Manager

Implementing Voice Gateways



Overview of Dial Peers

Digit Manipulation Features on Cisco IOS Gateways

Codec and DTMP-Relay Selection on Cisco IOS Gateways

Configuring Calling Privileges in Cisco Unified Communications Manager



Calling Privileges Overview

Partitions and CSSs

Partition and CSS Considerations

Time-of-Day Routing

Client Matter Codes and Forced Authorization Codes

Implementing Toll Fraud Prevention



Toll Fraud Prevention Overview

Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Implementing Globalized Call Routing



Overview of Multisite Dial Plans

Globalized Call Routing Overview

Globalized Call Routing Number Formats

Globalization of Localized Call Ingress

Localization During Call Egress

Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager



Media Resources Overview in Cisco Unified Communications Manager

Media Resource Selection and Access Control in Cisco Unified Communications Manager

Describing the Annunciator Feature

Describing Unicast and Multicast MOH Characteristics

Audio and Video Conference Bridge Devices

Audio and Video Conference Bridge Integration Options

MTP and Transcoder Devices

MTP and Transcoder Requirements

Describing Cisco Instant Messaging and Presence



Describe Cisco IM and Presence Features and Architecture

Compare the Protocols XMPP and SIMPLE SIP

Clustering

Describe Cisco Unified Communications IM and Presence Components and Communication Flows

Enabling Cisco Jabber



Cisco Jabber Deployment Modes

Cisco Jabber Operational Modes

Configuring Cisco Unity Connection Integration



Overview of Cisco Unity Connection Integration

SIP Integration

Typcial Integration Mistakes

Integration Considerations

Configuring CIsco Unity Connection Call Handlers



Call Handler Overview

System Call Handler

Caller Input

Operator Call Handler

Goodbye Call Handler

Directory Handler

Interview Handler

Describing Collaboration Edge Architecture



Describe Collaboration Edge ( Expressway -C, -E)

Describe Supported Services for B2B Collaboration

Describe Prerequisites for Mobile and Remote Access

Describe Service Discovery

Explore Expressway Settings for MRA

Describe Cisco Unified Border Element (CUBE)

Analyzing Quality Issues in Converged Networks



Converged Networks

Available Bandwidth

Components of Network Delay

End-to-End Delay Calculations

Jitter

Packet Loss

Defining QoS and QoS Models



QoS Defined

Network Traffic Indentification

Divide Network Traffic into Classes and Define Policies

QoS Mechanisms

QoS Models

DSCP Encoding

Expedited Forwarding and Assured Forwarding

Class Selector

Implementing Classification and Marking



Classification and Marking Overview

Classification and Marking at the Network and Data Link Layers

QoS Service Class

Cisco Marking Recommendations

QoS Markings in a SIP Call Flow

MQC Classification and Marking Options

Configuring Classification and Marking on Cisco Catalyst Switches



Campus Classification and Marking

Overview of QoS Trust Boundaries

Ingress QoS Models

QoS Marking and Table Maps

Internals DSCP

Labs



Using Certificates

Configure IP Network Protocols

Configure and Troubleshoot Collaboration Endpoints

Troubleshoot Calling Issues

Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager

Deploy an IP Phone Through Auto and Manual Registration

Configure Self-Provisioning

Configure Batch Provisioning

Explore the Cisco VoIP Bandwidth Calculator

Configure Regions and Locations

Implement Endpoint Addressing and Call Routing

Implement PSTN Calling Using MGCP Gateways

Configure and Troubleshoot ISDN PRI

Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions

Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway

Configure Calling Privileges

Implement Toll Fraud Prevention on Cisco Unified Communications Manager

Implement Globalized Call Routing

Deploy an On-Premise Cisco Jabber Client for Windows

Configure the Integration between Unity Connection and CUCM

Manage Unity Connection Users

EAI: Configure QoS  


Public Scheduled Events

Classroom & Live Virtual Instructor-Led Training

Duration: 5 days

Price: £3,195.00 exc. VAT 

Start Date Options Spaces  
13 Sep 2021 StayAhead Classroom Courses available  Spaces Book Now 
Start Date Options Spaces  
08 Nov 2021 StayAhead Classroom Courses available  Spaces Book Now 
 

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