ITIL® 4 Specialist: Sustainability in Digital & IT - Including Exam

ITIL® 4 Specialist: Sustainability in Digital & IT - Including Exam Course Overview

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL's Service Value Chain and ITIL practices.

• The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

• ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

Skills Gained

After you complete this course you will be able to:

• • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.

• • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.

• • Obtain a practical grounding in the key principles of sustainability.

• • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

Who will the Course Benefit?

This course is aimed at anyone looking to understand the role that IT and digital enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

• Individuals continuing their journey in

• • Service management,

• • ITSM managers and aspiring ITSM managers,

• • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Requirements

Attendees should meet the following prerequisites:

• • Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

NOTE: Course technical content is subject to change without notice.

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Course Contents

• Key concepts of sustainability

• Value, benefits, costs and risks of sustainability

• How digital and IT support sustainability

• Planning sustainability

• Assessing, maintaining and improving sustainability

The successful completion of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.