ITIL® 4 Foundation - Including Exam

Course Code: ILFN4-G1

Duration: 3 days

 
 
 
 

ITIL® 4 Foundation - Including Exam Course Overview

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Skills Gained

• After you complete this course you will be able to:

• • Key IT service management concepts.

• • How ITIL guiding principles can help and organization to adopt and adapt service management.

• • The 4 dimensions of service management.

• • The purpose and components of the service value system.

• • The activities of the service value chain and how the interconnect.

• • Know the purpose of key ITIL practices.

• • Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.

Who will the Course Benefit?

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Requirements

There are no pre-requisites for this course


NOTE: Course technical content is subject to change without notice.



Course Contents



• IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor

• Key concepts of value creation

• Key concepts of service relationships; service offering; service provision; service consumption; service relationship management

• The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate

• The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes

• The ITIL service value system

• The service value chain, its inputs and outputs, and its role in supporting value streams

• Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support

• Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management

• The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management  


Public Scheduled Events

Classroom & Live Virtual Instructor-Led Training

Duration: 3 days

Price: £1,495.00 exc. VAT 

Start Date Options Spaces  
08 Apr 2024 StayAhead Classroom Courses available  Spaces Book Now 
29 Apr 2024 StayAhead Classroom Courses available  Spaces Book Now 
20 May 2024 StayAhead Classroom Courses available  Spaces Book Now 
10 Jun 2024 StayAhead Classroom Courses available  Spaces Book Now 
01 Jul 2024 StayAhead Classroom Courses available  Spaces Book Now 
22 Jul 2024 StayAhead Classroom Courses available  Spaces Book Now 
Start Date Options Spaces  
15 Apr 2024 StayAhead Classroom Courses available  Spaces Book Now 
07 May 2024 StayAhead Classroom Courses available  Spaces Book Now 
28 May 2024 StayAhead Classroom Courses available  Spaces Book Now 
17 Jun 2024 StayAhead Classroom Courses available  Spaces Book Now 
08 Jul 2024 StayAhead Classroom Courses available  Spaces Book Now 
29 Jul 2024 StayAhead Classroom Courses available  Spaces Book Now 
Start Date Options Spaces  
02 Apr 2024 StayAhead Classroom Courses available  Spaces Book Now 
22 Apr 2024 StayAhead Classroom Courses available  Spaces Book Now 
13 May 2024 StayAhead Classroom Courses available  Spaces Book Now 
03 Jun 2024 StayAhead Classroom Courses available  Spaces Book Now 
24 Jun 2024 StayAhead Classroom Courses available  Spaces Book Now 
15 Jul 2024 StayAhead Classroom Courses available  Spaces Book Now 
 

Live Virtual Classroom

 
Join live instructor-led classroom training from the comfort of your home or office.
All the convenience and benefits of the classroom experience without the hassle and costs of travel and accommodation.
 
 



Our Customers Include

 
EDF
Amazon
American Express
Aviva
QA
BAE
University of Cambridge
Barnardo's
Scottish Government
Bauer
Bloomberg
BP
HSBC
DVLA
GlaxoSmithKline
Government Campus
Capita
Tui
NHS
Ordnance Survey
Ministry of Defence
Zurich Insurance Group
trainline
Vodafone
 
 



Our Course Curriculum

 
 
 
+44 (0)20 7600 6116
Enquiries@StayAhead.com
Copyright © 2024 StayAhead Training Ltd
Cookies   /   Privacy Policy