Course Code: IT4FN4B-G1
Duration: 1 day
This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session.
After you complete this course you will be able to:
• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 dimensions of service management
• The purpose and components of the service value system
• The activities of the service value chain and how the interconnect
• Know the purpose of key ITIL practices
• Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
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Attendees should meet the following prerequisites:
• ITIL v3 Foundation, or
• ITIL v3 Expert achieved via the v2/v3 Manager's Bridge
NOTE: Course technical content is subject to change without notice.
Duration: 1 day
Price: £795.00 exc. VAT
Live Virtual Classroom
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