Modelling Business Processes
Course Outline
 
 

Modelling Business Processes Course Overview

Course Code: SMBP

Duration: 2 days

(Course includes examination fee)

Course Overview

This course provides attendees with a framework, skills and techniques that will enable them to model business processes and deliver process improvements. A realistic case study is used to practise key techniques including:

  • Modelling an organisation
  • The organisational view
  • Analysing tasks
  • Managing and measuring processes
  • Creating AS-IS and TO-BE process models

Important related issues such as human performance and process measurement are also covered along with theoretical concepts supported by detailed case studies. This gives the opportunity for participants to apply their knowledge to both AS-IS and TO-BE process models.

Course Content

The organisational view

  • The business environment
  • Types of customer
  • Value chain analysis and value propositions

Modelling business processes

  • 'As is' business process models
  • Business events and business rules
  • Timescales

Analysing tasks

  • Identifying tasks
  • Documenting tasks
  • Defining steps in the task
  • Decisions and business rules

Human aspects of performance

  • Support required
  • Standards
  • Skill requirements
  • Feedback and consequences

Managing and measuring processes

  • Organisation vs. customer expectations
  • Customer value expectations
  • Departmental and process measures

Process improvement and redesign

  • 'To be' business process models
  • Process problems:
    • Process disconnects
    • Handoffs and delays
    • Lack of IT support
  • Process redesign patterns
    • Re-engineering
    • Simplification
    • Value-added
    • Automation

Implementation issues

  • Organisation design
  • People issues
  • Procedure design
  • Managing change

IT support for business processes

  • Defining IT requirements from process models

BCS certificates

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by BCS, The Chartered Institute for IT. The certificate is a specialist practitioner module in the BCS Business Analysis Diploma.



Last Edited: May 2016

 

Modelling Business Processes

Duration: 2 days

RRP: £995.00 exc. VAT 


Upcoming Scheduled Events
Next 6 months

De Vere West One, London
Start Date   Spaces Book
18 Dec 2018   Spaces StayAhead - Course Running Book
 
10 Jan 2019   Spaces StayAhead - Course Running Book
 
31 Jan 2019   Spaces StayAhead - Course Running Book
 
14 Feb 2019   Spaces StayAhead - Course Running Book
 
14 Mar 2019   Spaces StayAhead - Course Running Book
 
04 Apr 2019   Spaces StayAhead - Course Running Book
 
15 Apr 2019   Spaces StayAhead - Course Running Book
 
09 May 2019   Spaces StayAhead - Course Running Book
 
23 May 2019   Spaces StayAhead - Course Running Book
 
 
 
Home Let Us Call You Enquiry
 

 

Course Deliveries

Public Scheduled and Closed
Virtual
UK and Overseas

OUG

Oracle User Group - Membership Benefits

OUG

Certification

Our independent Oracle, Solaris & Red Hat Linux curriculums helps prepare delegates for official certification.

StayAhead
Flexibility

Cannot see a sutiable date?
Please call us and we will try an accommodateyour needs!




Our Course Curriculum

 
 
 
 
 



Our Ratings

Instructor
Quality
 

97.46%

Course
Practical
 

92.54%

Overall
Courseware
 

94.43%

Overall
Course
 

96.4%

+44 (0)20 7600 6116
Copyright © 2018 StayAhead Training Ltd
Cookies   /   Privacy Policy
sales@stayahead.com