ITIL® Service Lifecycle: Service Strategy

Course Code: LSS-G1

Duration: 3 days

 
 

ITIL® Service Lifecycle: Service Strategy Course Overview

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Strategy. The course covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Strategy are mostly covered in the Service Offering and Agreements capability course. Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL Service Lifecycle.

Skills Gained

• How to design, develop, and implement service management not only as an organisational capability but also as a strategic asset.

• Be prepared for the ITIL Service strategy examination

Who will the Course Benefit?

This course is primarily for IT Managers and Practitioners involved in the strategy, design, and implementation and on- goingsupport and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.

Requirements

• Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

• Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3Foundation Bridge).


NOTE: Course technical content is subject to change without notice.



Course Contents

Introduction to Service strategy:



The purpose, goals and objectives of service strategy

The scope of service strategy

The value to the business

The context of service strategy in relation to all other lifecycle stages.

Service strategy principles:



The ability to decide on a service strategy

How to utilize the four P's of service strategy

How to define services, create value and leverage the combined use of utility and warranty

How to use service economics and sourcing strategies when meeting business outcomes.

Service strategy processes:



The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle

The purpose, scope and objectives of each service strategy process and how they link to value for the business.

Governance:



The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks and bodies.

Organising for service strategy:



The ability to create an organisational design using the relevant development and departmental methods.

Technology considerations:



Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Implementingf service strategy:



Develop implementation strategies that follow a lifecycle approach (e.g. design, transition,operation and improvement, programmes).

Challenges, critical sucess factors and risks:



The ability to provide insight and guidance for strategic challenges, risks and critical success factors.  


Public Scheduled Events

Classroom & Live Virtual Instructor-Led Training

Duration: 3 days

Price: £1,695.00 exc. VAT 

Please contact us to review your requirements and schedule a date.

 

Live Virtual Classroom

 
Join live instructor-led classroom training from the comfort of your home or office.
All the convenience and benefits of the classroom experience without the hassle and costs of travel and accommodation.
 
 



Our Customers Include

 
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Our Course Curriculum

 
 
 
 
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