Modelling Business Processes
 
 

Modelling Business Processes

Course Code: SMBP

Duration: 2 days

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(Course includes examination fee)

Course Overview

This course provides attendees with a framework, skills and techniques that will enable them to model business processes and deliver process improvements. A realistic case study is used to practise key techniques including:

  • Modelling an organisation
  • The organisational view
  • Analysing tasks
  • Managing and measuring processes
  • Creating AS-IS and TO-BE process models

Important related issues such as human performance and process measurement are also covered along with theoretical concepts supported by detailed case studies. This gives the opportunity for participants to apply their knowledge to both AS-IS and TO-BE process models.

Course Content

The organisational view

  • The business environment
  • Types of customer
  • Value chain analysis and value propositions

Modelling business processes

  • 'As is' business process models
  • Business events and business rules
  • Timescales

Analysing tasks

  • Identifying tasks
  • Documenting tasks
  • Defining steps in the task
  • Decisions and business rules

Human aspects of performance

  • Support required
  • Standards
  • Skill requirements
  • Feedback and consequences

Managing and measuring processes

  • Organisation vs. customer expectations
  • Customer value expectations
  • Departmental and process measures

Process improvement and redesign

  • 'To be' business process models
  • Process problems:
    • Process disconnects
    • Handoffs and delays
    • Lack of IT support
  • Process redesign patterns
    • Re-engineering
    • Simplification
    • Value-added
    • Automation

Implementation issues

  • Organisation design
  • People issues
  • Procedure design
  • Managing change

IT support for business processes

  • Defining IT requirements from process models

BCS certificates

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by BCS, The Chartered Institute for IT. The certificate is a specialist practitioner module in the BCS Business Analysis Diploma.



Last Edited: May 2016

 

Modelling Business Processes

Duration: 2 days

RRP: £995.00 exc. VAT 


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