Course Code: LSD-G1
Duration: 3 days
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The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Design. The course covers the management and control of the activities and techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Design are mostly covered in the Service Offerings and Agreements and Planning, Protection and Optimisation capability courses. Additionally the course looks at the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle
Provides a complete management-level overview of service design, including all its related activities.
Be prepared for the ITIL Service design examination
This course is primarily for IT Managers and Practitioners involved in the strategy, design, and implementation and on- goingsupport and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3 Foundation Bridge).
NOTE: Course technical content is subject to change without notice.
ITIL®® Service Lifecycle: Service Design
Duration: 3 days
RRP: £1,245.00 exc. VAT
London - Old Broad St View our Virtual dates listed above
|07 Sep 2020||Spaces||Book|
|23 Nov 2020||Spaces||Book|
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