Course Code: LCSI-G1
Duration: 3 daysWe can also provide Closed Courses for groups of ideally a maximum 8 delegates at your location
The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of continual service improvement. The course covers the management and control of the activities and techniques within the continual service improvement stage of the lifecycle but not the detail of each of the supporting processes.
This qualification provides a complete management-level overview of Continual service improvement including all its related activities.
Be prepared for the ITIL Continual service improvement examination
This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.
Delegates are required to meet the following mandatory prerequisites:
Hold the ITIL Foundation Certificate in IT Service Management or earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
NOTE: Course technical content is subject to change without notice.
ITIL® Service Lifecycle: Continual Service Improvement with Exam
Duration: 3 days
RRP: £1,148.00 exc. VAT
Please contact us to review your requirements and schedule a date.
Public Scheduled and Closed
UK and Overseas
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Our Course Curriculum