Implementing Cisco Advanced Call Control and Mobility Services
 
 

Implementing Cisco Advanced Call Control and Mobility Services

Course Code: CLACCM-G1

Duration: 5 days

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Implementing Cisco Advanced Call Control and Mobility Services Course Overview

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

Skills Gained

After completing this course you should be abe to:

• Analyze and troubleshoot SIP, H.323, and media protocols

• Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager

• Implement call coverage in Cisco Unified Communications Manager

• Configure and troubleshoot Cisco Unified Communications Manager Device Mobility

• Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility

• Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility

• Implement Cisco Unified Communications Manager Express for SIP phones

• Implement globalized call routing within and between Cisco Unified Communications Manager clusters

• Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways

• Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager

• Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters

• Troubleshoot multisite Cisco Unified Communications Manager deployments

• Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR)

• Configure and troubleshoot Cisco Unified Border Element

Who will the Course Benefit?

Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration advanced call control solutions and mobility services.

Requirements

Attendees should meet the following prerequsites:

• Internet web browser usability knowledge and general computer usage

• Basic understanding of networking technologies

• Basic understanding of voice and video


NOTE: Course technical content is subject to change without notice.



Course Contents

Analyzing and Troubleshooting Signaling and Media Protocols



SIP Review

H.323 Review

SIP and H.323 Trunking Considerations

SIP and H.323 Troubleshooting Tools

Implementing Cisco Unified Communications Manager Supplemental Services



Call Park

Call Pickup

Meet-Me Conferences

Time-of-Day Routing

Implementing Call Coverage in Cisco Unified Communications Manager



Overview of Call Coverage in Cisco Unified Communications Manager

Call Hunting

Call Queuing

Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility



Issues with Roaming Devices

Device Mobility Characteristics

Device Mobility Operation

Device Mobility Considerations

Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility



Issues with Roaming Users

Cisco Unified Communications Manager Extension Mobility Characteristics

Cisco Unified Communications Manager Extension Mobility Components

Cisco Unified Communications Manager Extension Mobility Considerations

Cisco Unified Communications Manager Extension Mobility Troubleshooting.

Configuring and Troubleshooting Cisco Unified CM Unified Mobility



Issues with Multiple Devices

Cisco Unified CM Mobility Overview

Cisco Unified CM Unified Mobility Operation

Cisco Unified CM Mobility Considerations

Cisco Unified CM Unified Mobility Troubleshooting

Implementing Cisco Unified Communications Manager Express



Cisco Unified Communications Manager Express Overview

Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express

Calling Privileges and Toll-Fraud Prevention in Cisco Unified Communication Manager Express

Hunt Groups

Call Park

Paging

Implementing Globalized Call Routing



Overview of Multisite Dial Plans

Globalized Call Routing Overview

Globalized Call-Routing Number Formats

Globalization of Localized Call Ingress

Localization During Call Egress

Calls that involve Non-DID Endpoints

TEHO, Including Local PSTN Backup

Class of Service in Globalized Call Routing Deployments

Implementing Remote Site Survivability



Overview of Remote Site Survivability

Cisco Unified SRST

Reachability Within the Remote Site and to the Outside

Survivability of MGCP Gateways Using MGCP Fallback

Implementing Call Admission Control in Cisco Unified Communications Manager



CAC Overview

Location CAC Within a Cluster

Location CAC for Off-Cluster Calls Using Locally Configured Locations

Intercluster Location CAC

PSTN Backup for Intracluster Calls Denied by CAC

PSTN Backup for Intercluster Calls Denied by CAC

Implementing URI Calling in Cisco Unified Communications Manager



URI Call-Routing Overview

Directory URIs in Cisco Unified Communications Manager

URI Call-Routing Process

SIP Route Patterns and SIP Trunks

URI Call Routing Considerations

Troubleshooting Multisite Cisco Unified Communications Manager Deployments



Call Routing Troubleshooting

Calling-Party Presentation Troubleshooting

Egress Device Selection and SIP Trunk Troubleshooting

CAC Troubleshooting

Examining Global Dial Plan Replication



GDPR Overview

ILS Characteristics

GDPR Components

Call Routing with GDPR

PSTN Backup

Configuring and Troubleshooting Cisco Unified Border Element



Overview of Cisco Unified Border Element

Cisco Unified Border Element Call Routing

Explore Advanced Cisco Unified Border Element Dial-Peer Features

Cisco Unified Border Element SIP Header and SDP Manipulation

Cisco Unified Border Element Signaling and Media Bindings

Cisco Unified Border Element Troubleshooting

Labs:



Analyze SIP, H.323, and Media Protocols

Troubleshoot SIP and Media Protocols

Implement Cisco Unified Communications Manager Supplemental Services

Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager

Configure Device Mobility

Troubleshoot Cisco Unified Communications Manager Device Mobility

Configure Cisco Unified Communications Manager Extension Mobility

Troubleshoot Cisco Unified Communications Manager Extension Mobility

Configure Cisco Unified Mobility

Troubleshoot Cisco Unified Mobility

Implement Endpoints in Cisco Unified Communications Manager Express

Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express

Implement Calling Privileges in Cisco Unified Communications Manager Express

Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express

Implement Globalized Call Routing

Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment

Implement MGCP Fallback and Survivable Remote Site Telephony

Implement Call Admission Control

Implement a URI-Based Dial Plan for Multisite Deployments

Troubleshoot Globalized Call Routing

Troubleshoot Call Admission Control

Implement Global Dial Plan Replication

Implement Cisco Unified Border Element

Troubleshoot Cisco Unified Border Element  


 

Implementing Cisco Advanced Call Control and Mobility Services

Duration: 5 days

RRP: £2,895.00 exc. VAT 


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