Course Introduction

• Administration and Course Materials
• Course Structure and Agenda
• Delegate and Trainer Introductions

Session 1: INTRODUCTION

• Overview of Oracle Receivables
• Oracle Receivables Workflow
• Integration with Other Modules
• Receivables Interfaces
• Overview of Receivables in the Order to Cash Process
• Overview of the Receivables Process
• Connecting to Oracle Receivables

Session 2: OVERVIEW OF THE CUSTOMER DATABASE

• Overview of the Customer Database
• Customer Profile Classes
• Customer Accounts

Session 3: MANAGING CUSTOMERS

• Create a Customer Profile Class
• Apply a Customer Profile Class
• Find a Customer
• Find a Range of Customers
• Create a New Customer
• Amend Customer Details
• Merge Customers

Session 4: TRANSACTIONS

• Overview of the Transaction Process
• Invoices
• Tax Considerations - VAT
• Automatic Account Generation
• Print Transactions
• Debit and Credit Memos
• Receipts
• Adjustments
• Commitments
• Refunds to Customers
• Transfer to Doubtful Debt

Session 5: INVOICING

• Raise an Invoice
• Raise an Invoice Batch
• Enter Invoices with Instalments
• Enter and Apply a Deposit
• Create a Copy Invoice
• Void an Invoice
• Raise a Credit Note
• Raise a Credit Note on Account
• Apply a Credit Note on Account
• Project Billing and Project Invoices

Session 6: RECEIPTS PROCESSING

• The Receipt Process
• Receipt Creation Methods
• The Receipts Window
• Receipt Status
• Enter a Manual Receipt
• Enter/Apply a Foreign Currency Receipt
• Review a Receipt
• Reverse a Receipt
• Reverse a Reconciled Receipt
• Remit a Receipt
• Manual Receipts Versus QuickCash Receipts
• Receipt Batches
• Search and Apply
• Process a QuickCash Batch

Session 7: CUSTOMER FOLLOW-UP

• Review a Customer Account
• Customer Calls
• Disputed Items
• Credit Holds
• Customer Correspondence
• Dunning Letters
• Statements

Session 8: POSTING

• General Ledger Transfer
• General Ledger Interface
• The Posting Execution Report

Session 9: RECONCILIATION

• Customer Account and Balance Due
• Receivables Accounting Periods
• Transfer Receivables Transactions to GL
• Reconcile Receivables
• Reconciliation Reports
• Reconciliation Processes

Session 10: IMPLEMENT CUSTOMER INVOICING

• Transaction Types and Sources
• Payment Terms
• System Options
• Collectors

Session 11: IMPLEMENT RECEIPTS

• Receivables Activities
• Create a Receivables Activity
• Create a Distribution Set
• Tax Code Source
• Define Bank Accounts
• Define a Receipt Class
• Receipt Sources

Session 12: RECEIVABLES PROFILE OPTIONS

• Tax Profile Options
• Accounts Receivable Profile Options

Session 13: ACCOUNTS RECEIVABLE EXERCISES

• Create a Customer Profile Class
• Enter New Customers
• Enter Batches of Invoices
• Copy Invoices
• Void a Transaction
• Enter Credit Notes for Specific Invoices
• Create an On-Account Credit Memo
• Adjustments and Write-Offs for an Invoice
• Approve Adjustments and Write-Offs
• Enter Receipts for Single Invoices
• Enter Receipts for Multiple Invoices
• Enter a Miscellaneous Receipt
• Enter an Unidentified Receipt
• Reverse a receipt
• Reapply a Receipt
• Create a Chargeback
• Create an Adjustment
• Create an Automatic Receipts Batch
• Create a Remittance Batch
• Run a Standard Report

Session 14: DEBT MANAGEMENT EXERCISES

• Amend Customer Details
• Merge Customer Details
• View Customer Details
• Review Account Summary Information
• Review Account details
• Create a Customer Call
• Place an Invoice Item in Dispute
• Remove an Invoice Item in Dispute
• Place a Customer Account on Credit Hold
• Generate Statements
• Generate Dunning Letters
• Run a Standard Report