ITIL v3 Release, Control & Validation Course Overview

The ITIL® Intermediate Certificate in Release, Control and Validation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification.  It will be of interest to candidates who wish to gain a deep level of understanding of the release, control and validation processes and roles across the Service Lifecycle.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Release, Control and Validation Management, such as:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfilment
• Service Evaluation

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.  On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Release, Control and Validation worth 4 credits¹.   (¹ Certain conditions apply - ask your Account Manager for details.)

Who will the Course Benefit?

This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.  It will greatly benefit delegates who require a deep understanding of ITIL® Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL® and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, and who wish to enhance their role-based capabilities.

Course Objectives

This course will enable participants to:

• Understand the importance of Service Management as a Practice
• Recognise the importance of Release, Control and Validation while providing service
• Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes
• Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes
• Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
• Explain how to measure Release, Control and Validation
• Understand the importance of IT Security and its contributions to Release, Control and Validation
• Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks

Examinations

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed

Course Materials

Delegates will receive a copy of the ITIL® Intermediate Certificate in Release, Control and Validation courseware, and must have access to the Service Transition, Service Operation and Continual Service Improvement core volumes, one of which will be provided as part of the course materials.

NOTE: Course technical content is subject to change without notice.

Course Content