ITIL v3 Managing Across the Lifecycle Course Overview

The ITIL® Expert Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL® SM Expert in IT Service Management. The purpose of this course is to impart and test knowledge across the contents of the ITIL® v3 core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL® V3 books. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Expert examination in Managing across the Lifecycle worth 5 credits. (¹ Certain conditions apply - ask your Account Manager for details.)

Who will the Course Benefit?

This course is aimed at individuals who require a business and management-level understanding of the ITIL® v3 core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. The course will also be of benefit to individuals seeking to attain the ITIL® SM Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to this SM Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL® Advanced SM Expert in IT Service Management.

Course Objectives

This course will enable participants to:

• Appreciate and analyse IT Service Management business and managerial issues
• Manage the planning and implementation of IT Service Management
• Manage strategic change
• Carry out Risk Management
• Understand managerial functions
• Understand organisational challenges
• Conduct lifecycle project assessment
• Understand complementary industry guidance and tool strategies

Examinations

• Nine complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 65% pass mark, 75% distinction mark

Course Materials

Delegates will receive a copy of FGI's ITIL® Expert Managing across the Lifecycle courseware.

Pre-Requisites

Candidates must already hold the ITIL® Foundation Certificate in IT Service Management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL® Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL® SM Expert Managing across the Lifecycle examination is granted.

NOTE: Course technical content is subject to change without notice.

Course Content

Course Content - TBC once Final Syllabus published by APMG