StayAhead Training Terms & Conditions
Acceptance of StayAhead Training Limited Terms and Conditions is confirmed by an authorised signature or an authorised Purchase Order Number on a booking request.
FEES
All fees are payable before commencement of the course start date, unless agreed otherwise. Instructor expenses will be added for on-site courses. All fees are subject to VAT at the appropriate rate. StayAhead Training Limited reserves the right to charge interest at 1.25% per month on overdue payments.
CANCELLATION/TRANSFER AND SUBSTITUTION FEES
Cancellations and transfers will only be accepted if made in writing.
Cancellation by a delegate will be charged at 100% of the course fee, if the course start date is less than 21 working days. All other cancellations will be charged at 25% of the original course fee.
A delegate can be transferred from a course to the same or similar course, running within 3 months of the original course commencement date.
The First transfer of a booking will incur an additional charge of 50% of the original course fee if the course start date is less than 21 working days, if the course start date is 21 or more working days no transfer fee will be charged. The Second transfer of a booking will incur an additional charge of 50% of the original course fee, irrespective of when the booking is transferred. All subsequent transfers of a booking will incur an additional charge of 100% of the original course fee, irrespective of when the booking is transferred.
Substitute delegates will be accepted free of charge. If course documentation (Joining Instructions, etc) has already been sent to the client it is the responsibility of the client to ensure that the replacement delegate receives this documentation.
Customer specific courses cancelled or transferred by the booking organisation are subject to the above cancellation/transfer conditions and charges. In addition to the course fee, where a confirmed booking is cancelled or transferred, additional costs (flights, hotels, course development, etc) incurred by StayAhead Training Ltd will be charged, irrespective of when the course is cancelled/transferred.
COURSE OBJECTIVES & PRE-REQUISITES
It is the responsibility of the delegates' organisation to ensure that the delegates understand the course objectives and meet the specified course pre-requisites.
EQUIPMENT
Unless otherwise agreed, the customer will be responsible for the provision and set up of all equipment including computer hardware and software, for the trainer and delegates, for any training conducted on their premises.
MATERIALS
All material supplied by StayAhead Training Limited remains the copyright of StayAhead Training Limited and no copies may be made without prior written agreement. StayAhead Training Limited reserves the right to modify both the course Syllabus and Schedule as it sees fit. Where possible, seven days notice will be provided to the customer and an alternative solution offered.
To the extent allowed by law, StayAhead Training Limited's total liability shall not exceed the full amount paid to StayAhead Training Limited by the customer. This document states StayAhead Training Limited's total liability and is in place of and excludes all other warranties implied by statute and law.
ADDITIONAL TERMS & CONDITIONS FOR TRAINING LICENCES
Each Training Licence is valid for one year from date of purchase. Training Licences can be used by any individual within the purchaser's organisation but must be approved by the purchaser. NO refunds are made for training not taken or for expired Training Licences.
PARTNER COURSES
These Terms & Conditions only apply to StayAhead's own courses and not to partner courses. If this is a partner course then the Terms & Conditions accepted at the time of booking the course supersedes these Terms & Conditions.