ITIL v3 Service Design Course Overview

The ITIL® Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification.  It will give candidates a deep level of understanding of Service Design processes and roles.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.  On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Design worth 3 credits¹.   (¹ Certain conditions apply - ask your Account Manager for details.)

Who will the Course Benefit?

This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.  It will give delegates a detailed understanding of the ITIL® Service Design phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Individuals who may find this course of interest include IT professionals working within or about to enter a Service Design environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL® Expert qualification in IT Service Management.

Course Objectives

This course will enable participants to:

• Understand the importance of Service Management as a Practice
• Understand Service Design Principles and Processes
• Carry out common Service Design activities
• Organise Service Design effectively
• Recognise Service Design functions and technology-related activities
• Understand how to implement Service Design
• Understand and analyse challenges, Critical Success Factors and risks related to Service Design

Examinations

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed

Course Materials

Delegates will receive a copy of the ITIL® Intermediate Certificate in Service Design courseware, along with the Service Design volume of the ITIL® Core Books.

NOTE: Course technical content is subject to change without notice.

Course Content