ITIL v3 Planning, Protection & Optimisation Course Overview

The ITIL® Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the Planning, Protection and Optimisation processes and roles across the Service Lifecycle. This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Planning, Protection and Optimisation.

The ITIL v3 Intermediate Planning, Protection and Optimisation course is inclusive of colour courseware, examinations, refreshments & lunch, post course tutor support, and pass guarantee.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Planning, Protection and Optimisation worth 4 credits. (Certain conditions apply - ask your Account Manager for details.)

Who will the Course Benefit?

This course is aimed at individuals who have attained the V3 ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will benefit delegates who require a deep understanding of ITIL Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management, and who wish to enhance their role-based capabilities.

Course Objectives

This course will enable participants to:

• Understand the importance of Service Management as a Practice
• Appreciate how all processes in Planning, Protection and Optimisation interact with other Service Lifecycle Processes
• Identify the processes, activities, methods and functions used in each of the Planning, Protection and Optimisation processes
• Understand how to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence
• Understand the importance of IT Security and its contributions to Planning, Protection and Optimisation
• Understand the technology and implementation considerations surrounding Planning, Protection and Optimisation and the associated Challenges and Risks.

Examinations

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed

Course Materials

Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Planning, Protection and Optimisation courseware, along with the 5 Key Element Guides covering each of the Service Management Lifecycle phases.

NOTE: Course technical content is subject to change without notice.

Course Content - TBC once Final Syllabus published by APMG