Course Overview

Modelling Business Processes

Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives the opportunity for participants to apply their knowledge to both AS-IS and TO-BE process models.

ISEB qualifications

This course prepares participants to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is a specialist module in the ISEB Business Analysis Diploma. In addition to covering the full ISEB syllabus, this course is approved as consistent with the IIBA BABoK version 2.0

SFIA Mapping

This course supports skill BPRE, levels 5 and 6.

Course Content

1. Context for business process modelling
   • Business systems and IT systems
   • Definition of a process
   • Context and detailed approaches
   • Logical and physical processes
   • Roles and responsibilities in business process modelling
   • Process and functional views of an organisation
2. The organisational view
   • Stakeholders
   • Value chain analysis
   • Systems within an organisation
   • Scope of processes
   • Case study – stakeholder identification and value chain analysis
3. Modelling an organisation
   • Case study – high-level organisation models
4. Modelling processes
   • Approaches to process modelling
   • Flow charts
   • Scenario descriptions
   • Activity diagrams
   • End-to-end process maps (‘swim lane’ diagrams)
   • Business events
   • Business rules
5. Creating ‘As is’ process models
   • Case study – identifying business events and constraints
   • Case study – creating an ‘is’ process map
6. Analysing tasks
   • Identifying tasks
   • Business events
   • Business rules
   • Task analysis worksheets
7. Human aspects of performance
   • Support required
   • Standards
   • Skills
   • Feedback and consequences
   • Human performance worksheets
8. Managing and measuring processes
   • The role of the manager
   • Hierarchy of measures
   • Formal approaches to measurement – Six Sigma
9. Process improvement and redesign
   • ‘To be’ process models
   • Benchmarks
   • Process problems:
     • Process disconnects
     • Handoffs
     • Delays
     • Lack of IT support
   • Process redesign patterns
10. Creating ‘To be’ process models
    • Case study – ‘should process maps’
11. Implementation issues
    • IT requirements
    • Organisation design
    • People issues
    • Procedure design
    • Managing change
    • Case study - implementation
12. IT support for business processes
    • Bridging the gap between processes and IT
    • Defining IT requirements from process models
13. Course summary and review
    • Review of concepts and techniques